Loyalty doesn't come overnight; it is something you have to earn. Remembering your customer's name and what she likes is a start to earning her loyalty. Does your customer need to buy something you haven't got? Referring him to someone who has what he is looking for, even if it is your competition, shows him you are a loyal person. Faithfully following these tips will have you winning sales, and building long-lasting relationships with your customers.
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Carma Spence-Pothitt |